1. General
These general terms and conditions apply to all products and services of KLEINN & co.®. By using our website or placing an order, you agree to these terms. KLEINN & co.® may amend these terms at any time.
2. Product Information
We describe our products as accurately as possible. However, information may sometimes be incomplete or incorrect. Prices may change at any time without prior notice.
3. Orders and Payments
- After your order, you will receive a confirmation by email.
- Payment must be made in full before we ship your order.
- We accept iDEAL, credit card (Visa, Mastercard, American Express), Klarna, and PayPal, among others.
4. Shipping and Delivery
- We ship within the specified period, unless otherwise stated.
- Delivery is handled by reliable couriers. Shipping costs and estimated delivery time are shown at checkout.
- KLEINN & co.® is not responsible for delays caused by external carriers.
5. Right of Withdrawal & Returns
- You may return your purchase within 30 days of receipt.
- Returns are free: after registration, you will receive a return label from us. The return costs are borne by us.
- The full procedure can be found on our returns page.
- Returns are sent to an address in the Netherlands.
6. Warranty
- We offer a 12-month warranty against manufacturing defects from the date of purchase.
- Damage caused by misuse, accidents, or normal wear and tear is not covered by the warranty.
7. Liability
KLEINN & co.® is not liable for direct or indirect damage caused by the use of our products, unless there is intent or gross negligence. Our maximum liability is limited to the purchase amount of the product.
8. Intellectual Property
All content on our website, including texts, images, and logos, is the property of KLEINN & co.® and may not be used, copied, or distributed without permission.
9. Privacy
We attach great importance to your privacy. We treat your data confidentially and only use it for processing your order. You can read more in our privacy policy.
10. Applicable Law
Dutch law applies to these terms and conditions. We prefer to resolve disputes in mutual consultation. If this is not possible, we will submit them to the competent court in the Netherlands.